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FAQ

My Account Log in:

1. Do I need to sign up before any purchase.

           Ans: Yes, you need to sign up before buying any product(s).

2. I forget my password, what should I do?

           Ans: Click ‘create an account’ on the top right corner of the page and then send a request for new password by clicking “FORGOT YOUR PASSWORD”. We will send you a link to reset your password instantly to your email.

3. What are the benefits of signing up?

           Ans: Signing up ensures smoother and quicker transactions, allows tracking order summaries and managing account information.

4. How can I unsubscribe from email newsletters?

          Ans: You can unsubscribe from email newsletters by editing your account. However before unsubscribing, please don’t forget to tell us the reason(s) for unsubscribing. So that we can serve you better in the future. You can also call our customer care support.

5. I am concerned about the privacy of my personal information I shared with Tukree.com!

          Ans: Tukree.com maintains complete confidentiality and privacy of the data that you share with us. You can know more about our privacy policy at +880 1192 111 294.

 

Purchase on Tukree.com:

1. How do I make a purchase at Tukree.com?

         Ans: Just browse to the product page, select your desire product from featured product or category. Then click the “BUY NOW” button. The item will be added to your shopping cart. If you want, you can add more items to the cart to buy multiple things in single transaction by licking continue shopping. To purchase click on place order fill in your contact details and other necessary information, confirm your purchase. In case of home delivery or cash on delivery, be sure to fill in your shipping detail carefully.

         Alternatively, you can call our customer support at +880 1192 111 294 to place your order. However, all such orders shall be cash on delivery orders.

2. How do I know my order/ purchase are complete?

         Ans: You will see a confirmation message on the screen along with your order number and will get an email to confirm your order.

3. Where can I browse for products available on Tukree.com?

         Ans: Look in specific categories to find the product of your choice and you can also type product name in the search bar for quick finding.

4. Can I buy multiple products t one go?

         Ans: Yes, just add whatever you want to buy in the shopping cart and place order at one go!

5. Will my shopping cart remain saved if I close my browser?

         Ans: Yes, the cart will remain saved unless you remove the item(s).

6. Is it possible for me to buy product that are sold out?

         Ans: Not immediately. But be sure to check other related products from the wide range available on Tukree.com. You can revisit the website and check if your choice of product is back in stock.

7. How do I know the outlets the product is available?

          Ans: This is not mandatory. Cause we deliver the product to your door step. For further details contact with our customer support at +880 1192 111 294.

8. Will I get any guarantee with my Tukree.com purchase?

          Ans: Tukree.com guarantees 100% customer satisfaction, security, quality, support and value for money. All product sold on Tukree.com are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

9. I didn’t get a invoice with my product bought from Tukree.com, what should I do?

          Ans: All Tukree.com products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please get in touch with us at +880 1192 111 294 or email us at sales@tukree.com and inform us about the same.

10. How many step I have to pass for place an order?

           Ans: You have to pass/ go through 6 steps for an order and the steps are as below:

·         Step 1: Check out option

·         Step 2: Billing details

·         Step 3: Delivery details

·         Step 4: Delivery Method

·         Step 5: Payment method

·         Step 6: Confirm order

Payment issues:

 

1. How can I make payment for a purchase at Tukree.com?

            Ans: You can use any one of the payment methods:

                                 a) Cash on Delivery

                                 b) bKash

2. Is it safe to use my credit card on this site?

            Ans: All transactions on Tukree.com are 100% safe. We work with world class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

3. Are there any hidden costs when I make a purchase on Tukree.com?

            Ans: No, we never hide any cost. Whatever is mentioned on our website is the final price. However, please check the “Total” amount/ fine print before any purchase and check the invoice before make the payment.

4. I don’t have a credit/ debit card, can I still make a purchase at Tukree.com?

            Ans: Yes, you can avail the cash on delivery service available on selected products. If you need any assistance while making the payments, call Tukree.com support at +880 1192 111 294.

5. What is cash on delivery?

            Ans: Tukree.com offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our delivery team upon the delivery of your item.

6. Is cash on delivery option available for all purchase made on Tukree.com?

            Ans: No, not all products have cash on delivery option. Please check the deal page before buying.

7. Are there any hidden terms and conditions for cash on delivery purchase?

            Ans: There any no hidden terms or charges for cash on delivery purchase.

 

Shipping:

 

1. What are the delivery charges for products?

             Ans: The delivery charges is:             a) For inside Dhaka is Tk.30 per delivery,

               b) For outside Dhaka is Tk.50 per delivery.

             Note: If you purchase using shopping cart then even 10 or 10+ products will be counted as one delivery.

2. How can I track my order in during delivery?

             Ans: As soon as you order in our site, you will receive a order confirmation mail with the order number. When you are going to receive your order, please check the order number.

3. What should I do if I find my package opened or tampered with upon delivery?

             Ans: Please do not accept any such parcels. Call the Tukree.com customer support at +880 1192 111 294 or email at sales@tukree.com and inform us about the same immediately.

4. What should I do if I do not get my order by the expected delivery date?

             Ans: Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive phone call from us informing you about the delay along with the new expected delivery date.

5. Which shipping partner does Tukree.com use?

             Ans: We have our own delivery team for the delivery of inside Dhaka and we take help multiple courier partners who are best in their business in the country for delivery all over Bangladesh.

6. Does Tukree.com deliver internationally?

             Ans: As of now, Tukree.com doesn’t deliver products internationally. However, you can make purchase with us from anywhere in the world which we deliver all over country.

7. What is the estimated time of delivery?

             Ans: Each product has a different delivery timeline which will be mentioned on the product page usually we deliver product inside Dhaka within one working day and outside Dhaka within three working days.

 

Cancellations and Refund:

 

1. How do I cancel an order made on Tukree.com?

            Ans: Please call up the customer support at +880 1192 111 294 or email us at sales@tukree.com with your order ID and the reasons for cancellation. For any valid reasons (multiple payments, appointment issues etc.) we will cancel your order and your money shall be refunded.

2. Can I get a faulty or damaged product replaced?

            Ans: Yes, we will replace a product in case it is faulty or damaged. Please mail us at sales@tukree.com or call customer support +880 1192 111 294 for assistance.

3. How will I get my money back in case of a refund or cancellation?

            Ans: If you used a credit/ debit card to make the purchase, refund amount would be credited to the same card. If your order type is cash on delivery then you have to come our office along with the Invoice we provided you at the time of delivery.

4. If there any timeline for refund and replacement?

            Ans: Yes, you get 7 working days for refund and replacement.